Here at Tolsen Tools UK we pride ourselves on excellent customer service.
We know that you don't want to wait days for your order to arrive. That's why we send every order within the UK Mainland by using a variety of suppliers on a 2 day basis which means that, all being well, you should receive your parcel within 2 – 4 days after it has been despatched.
What's more, any order that we receive before 3:30 PM on a working day will be despatched the following day latest!
However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations.
Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.
There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.
Sometimes things go wrong, so should your order not arrive within this time scale please contact us to assist in tracking your order.
How will my parcel be sent UK mainland?
Please see below * for list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra.
Standard postage cost is dependent on the weight and size of your order and will be calculated at checkout to be sent by courier or Royal Mail 2nd Class and should take 2 - 4 working days for delivery.
Please note that Royal Mail do not class an item missing until 15 working days has passed as they say it can still be delivered until this time. Replacements for undelivered orders won't be possible until after this time.
Standard Postage for multiple orders or large items will be sent using a courier and should take 2 - 4 days for delivery.
How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?
Postcodes included within this section are:
- AB31 - 38, AB41 - 45, AB51 - 56.
- FK19 - 20
- HS1 - 9
- IV1 - 32, IV36, IV40 - 49, IV51 - 56
- KA27 - 28
- KW1 - 17
- PA20 - 49, PA60 - 78, PA80 - 88
- PH1, PH5 - 10, PH15 - 26, PH30 - 44
- ZE1 - 3
An additional postage cost of £5.00 will be charged for these postcodes and items should take 3 - 5 working days for delivery.
An additional postage cost of £10.00 will be charged for multiple item(s) sent using one of our preferred carrier and should be with you within 3 - 5 working days.
How will my item(s) be sent to Republic of Ireland.
We have managed to secure extremely good courier rates to the Republic and therefore all items will be sent using our preferred carrier and we will contact you by email to confirm costs.
How will my item(s) be sent Western Europe?
All items will be sent using by using a variety of suppliers so that all items are traceable.
We have managed to secure extremely good courier rates to the Western Europe and therefore all items will be sent using our preferred carrier and we will contact you by email to confirm costs.
Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.
How will my item(s) be sent Rest of the World?
All items will be sent using by using a variety of suppliers so that all items are traceable.
We have managed to secure extremely good courier rates to the Rest of the World and therefore all items will be sent using our preferred carrier and we will contact you by email to confirm costs.
Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.
Please note we have made every effort to make our shipping charges as accurate as possible, however occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.
How will I know when my order has been dispatched?
When your order has been dispatched you will receive an e-mail notification advising of this.
Help! I haven't received my parcel, what should I do?
Contact us - we will do anything we can to help.
If your order has been dispatched with a courier then we can track and trace it using their online system.
If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.
For deliveries to Europe and the Rest of the World, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to Tolsen Tools UK.
If not received, these items will not be deemed to be missing until two weeks have passed.