We operate a returns policy for unwanted and faulty goods in line with Consumer Rights Act 2015, which apply if you buy something away from the seller's premises, such as at home or at work
Should you need to return any item to us for any reason please contact us first by telephone (0203 576 1220) or e-mail (sales@tolsen.co.uk).
Unwanted Goods
Please return goods unused and in original packaging in perfect condition for resale within 30 days of receipt. We recommend obtaining proof of postage.
A full refund minus the shipping costs will be made on receipt of the returned goods.
Please note that you are responsible for shipping costs when returning unwanted goods.
Faulty Goods
If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge.
Exchanging goods
If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.
Will any return costs be refunded?
If you return something because of an error on our part or because it's damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs up to 2nd class postage only.
We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
My Payment Card has changed/expired. How will I receive my refund?
We process all refunds to the original card used when you placed your order. If your card has expired we will happily transfer by BACS to cover any refund costs.
When will I receive my refund?
We action all refunds the day within 5 working days of receipt of the goods and it can take up to 3 working days for the refund to show on you card.